Privacy Policy

FIZIX Interactive are committed to protecting your personal information and respecting your privacy. This policy (together with our Terms and Conditions of Use Policy) sets out the basis in which we handle the personal information we collect from you and how it will be used and treated.

We do not collect any personally identifiable information about visitors to this website. Visitors who decide to register (by creating an account) on this website or decide to contact us through this website will have to voluntarily submit their e-mail address for account verification purposes. This is a measure to prevent SPAM being posted onto the website, to prevent duplicate registrations from the same individual and to prevent automated registrations.

1.1. Information we collect from you

This section outlines the personal information we collect about visitors to this website:

When browsing this website we collect non-personally identifiable data about your visits to our site including, but not limited to, traffic data, information about pages visited within our website, browser and operating system type and location data to the extent of general geographic region. This data is used soley for the following purposes:

Your IP Address is collected by the server. This is standard behaviour for all web servers and allows for you to connect to websites. The IP address is stored for security purposes and will only be disclosed to the relevant authorities in the case of a user attempting to breach this sites security.

We use Google Analytics to collect all other non-personally identifiable data. This data is used for the sole purposes of identifing how popular our website is, what pages people want to read, where people find us and to assist us in improving our web site for visitors and improving our presence on the web.

We do not use cross site tracking, behavioural or sentiment analysis software.

Information that you provide to us by filling in forms on our website such as registering an account on the FIZIX Labs or using our "Contact Us" form.

When creating a FIZIX Labs account we ask for your email address in order to verify your registration. This is a measure to help prevent automated registration and users creating multiple accounts. Along with this we collect a record of your IP Address along with a username which you can use to login to our services. When using our contact form we ask for general optional and required information that is submitted to us as part of the contact. This may include an email address, your name, telephone number, other contact details, your business and any message you submit to us. All emails are stored securely and are only accessible by authorised staff at FIZIX Interactive.

We may keep a record of any correspondence by contact form or email for future reference. Typically any emails are deleted within 24 months unless there is reason to keep them, such as a contact becoming a client or working with FIZIX Interactive.

If you register and sign into a FIZIX Labs account a cookie will be stored on your computer in order to maintain your login session.

A cookie is stored in order to maintain a session within our website for the purposes ourlines in point II. These cookies can be disabled within your browsers settings.

Your IP Address (which is stored automatically by web servers for security reasons). This address is not personally identifiable.

1.3. How we use your information

We use the information held about users of our website in the following ways:

To ensure that content from our site is presented correctly for your browser and operating system type.
To allow you to make use of interactive features on our website such as the FIZIX Labs
To estimate the size of our audience
To estimate the percentage of people return to our website
To identify, in general, how people use our website so that we can improve your browsing experience.

1.4. Information Stored on Clients and Partners

When an individual or company works with FIZIX Interactive - either as a client or provider to FIZIX Interactive, some form a Contract of Work Policy will be signed and personal information - such as names, contact details and other information required to form legal contracts will be submitted to FIZIX Interactive. We will also collect information about any work agreement which may be protected by a Non Disclosure Agreement. Any data collected between Client or Provider relationships will be stored according to the following policy:

Contact details will be stored as part of contracts and kept securely. They will be accessible only to authorised members of the FIZIX Interactive team.

Contracts will be stored securely and only be accessible to authorised members of the FIZIX Interactive team. Emails are stored securely on our local servers in the United Kingdom, and are typically deleted from our web servers in the UK or USA. Locally stored emails are only accessible to authorised members of the FIZIX Interactive Team and are typically stored for future reference and to allow us to correspond with Clients about past projects we have worked on with you at a later date.

Information about projects is stored securely on our local servers in the United Kingdom and are only accessible by authorised members of the FIZIX Interactive team. Project information is typically stored for future reference. We will not disclose any client information without the express consent of the Client.

1.5. Where your information is stored

Any personal data that we collect from you will be stored on our servers based in the United Kingdom, our servers in the United States of America or where applicable the servers owned by any 3rd party service we use (such as where data is transferred between 3rd party integrations that you may optionally make use of; i.e. Facebook and Twitter or audience analysis solutions such as Google Analytics). These servers are located either inside the European Economic Area (EEA) or the United States of America (USA). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and current European Data Protection Legislation.

We apply the same policy to our UK and USA servers.

1.6. Disclosure of information

We may disclose your information to third parties only in the following circumstances:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect our rights, property, safety, our customers, or any other company or individual.

Where you actively choose to share information between FIZIX and 3rd party applications; such as making use of Social Media Integrations owned by FIZIX Interactive.

We will not disclose your information to third parties for any other reason.

1.6. Access to your information

You have the legal right to access information held about you. Any access request can be undertaken for a nominal fee to cover our costs of providing this data to you.

1.7. Breaches

In the event of a breach of our security which results in data being compromised to an unauthorised group or individual we will notify any identifiable person affected within 24 hours of identification and will alert any relevant authorities within 24 hours of identification of a data breach. We will also take reasonable measures to remove any compromised information should it be posted to the internet.

1.8. Changes to this privacy policy

Any changes we make to our privacy policy will be posted on this page; the date of last update is provided at the top of the policy. It is your responsibility to review this policy and be aware of changes to it.